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AFTER-SALES POLICY

What Are the Compensation Standards for Damaged LED drivers?

During the warranty period, any quality issues will be resolved free of charge. After the warranty period or if it is not a quality issue, the charges will be based on the actual price.

How is the warranty period for Done’s products calculated? Is there a corresponding identification method? What is the defect rate after the warranty period has expired?

The warranty period is calculated based on the sales date and referenced by the LED driver barcode. After the warranty period expires, due to different usage environments, the defect rate will vary and show an upward trend.

When defective products were found, how did Done handle the situation?

If there is a problem with the driver itself, the sales department will collect the negative information from the client side, follow the return and exchange process, handle sporadic defective items, and for major abnormalities or batch defects, conduct on-site analysis to formulate temporary solutions based on customer requirements.

If the delivery date does not match the actual product labeling date, how should we handle the warranty?

The warranty period is calculated based on the sales date.

How will the additional costs for disassembly and assembly, labor, machinery, and logistics incurred after the quality issue occurs be borne?

If the problem lies with the driver itself, the Done company will bear the relevant costs.

What should be done if there are quality issues with Done’s LED driver during the warranty period?

For individual cases of poor performance, we will repair or replace the power supply. For batch-related issues, resolution through negotiation.